International Shipping

Our online store is based in the United States, with all charges processed in USD. Products are shipped securely in envelopes and boxes. All beauty products are natural, genuine, and non-invasive.

International Shipping

We offer International Priority Mail to ensure peace of mind, with insured packages, replacement eligibility, and tracking included.

Return Policy

We do not accept returns or issue refunds. However, if your product arrives defective, please contact us at soycliente@terramistica.us.

Cancellation Policy

Unfortunately, we cannot process cancellations once an order has been placed.

Order Delivery

• United States: We ship orders within 3 to 5 business days.
• International: Orders to Colombia, Mexico, and European countries may take 3 to 4 weeks to reach their final destination.

Shipping to Canada

Shipments to Canada may incur additional customs fees.

Shipping to Colombia

For shipments to Colombia, the $7 USD fee covers domestic shipping within the USA and international shipping. Delivery typically takes 8-10 business days.

Alternatively, you can use a virtual mailbox in the United States to avoid potential delivery delays.

We strive to meet estimated shipping times, but we cannot guarantee them. Actual delivery time will depend on the shipping method selected and potential customs delays.